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THE PROCESS OF MOVING SERVICE
1、BRAND
-The earliest Japanese style one-stop moving enterprise - an industry leader.
-Served over 50,000 governments, enterprises and families.
-The first choice of many celebrities and prestigious corporations.
-Customer satisfaction is more than 99%.
-Pragmatic and focused, constantly improving service details and brand influence.
-Diversified and customized services such as moving, sorting, warehousing, etc.

2、THE PROCESS OF STANDARDIZED SERVICE

-Professional and accurate evaluation mode, clear and transparent quotation.

-Reasonable dispatch mode to meet the actual moving needs of different families.
-Clear division of labor at the site, employee’s responsibility system and modular distribution of work.

-Skilled and unified packaging techniques, a variety of packaging materials, to maximize the safety of items.

-The nearly perfect homing allows the customers to truly experience the joy of one-stop moving.

-The customers have no worries through our proactive and rapid after-sales response.

3、STRICT STAFF TRAINING MECHANISM AND STAFF MANAGEMENT

-Employees are trained strictly to take up their posts. Ongoing skills training on etiquette area makes the communication easier between the customers and the company.

-Regular spot check of service quality, regular return visit to customers, better understanding of customer needs.

-The team is young and dynamic with the average age under 40 years old.

-Establish employee evaluation and reward mechanism as well as welfare mechanism to motivate the employees to serve the customers in the best condition.

-Strict confidentiality mechanism to prevent the disclosure of the customer’s privacy.

-Supervise the employee during the extraordinary times to provide the customers with a safe moving environment.

-Direct management with no third party cooperation, all employees are officially contracted.

MORE ABOUT BIGONE TEAM

PROFESSIONAL TEAM

All employees of Bigone are officially contracted and each employee will be granted the certificate to work after passing the job training.

PRE-COMMENCEMENT MEETING

*Explain the precautions for moving on the day.
*Work analysis and summary.

SERVICE CONCEPT

Bigone is committed to providing you with a safe, fast and trustworthy one-stop quality goods moving service. The whole process does not require you to do it yourself which makes the moving easy.

FREE YOUR HANDS & EASY TO MOVE IN ONE-STOP

From the provision of packaging materials, packing, transportation, and homing. Bigone does all the work for you, leaving you truly hands-free.

SAFETY

Bigone always puts the safety of items as the first priority in moving and our experienced staff are committed to escorting your items safely to your new home with the process of standardized service and professional packaging materials.

FAST SERVICE

Bigone Moving has our own moving team. All employees who enter the moving site have undergone professional skills training and the employee’s average length of service is more

than five years. Our professional and skilled staff will ensure the quality

and the efficiency of the moving service.

TRUST

Bigone has been focusing on the moving of quality goods for 19 years, serving 50,000+ government enterprises and families, and is the first choice for many prestigious enterprises with customer satisfaction up to 99%.  Pragmatic, focused and constantly improving service details is our service aim.